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6 Key Negotiations Skills for Your Next Business Meeting

Posted by Mitchell Vinnitsky

The ability to negotiate effectively is a key element in establishing successful and mutually-beneficial business deals. Without strong and strategic negotiation skills, whether it’s with potential business partners, vendors, customers, or even employees, you’re likely to come out of a meeting with a deal that only satisfies a fraction of what you wanted. While not everything in business can be done completely on your terms alone, insufficiencies can have rippling effects on your goals for business.

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Topics: Productivity, Property Management, Communication, Business Growth, Organization, Business

What You Should Know About Barriers to Entry

Posted by Mitchell Vinnitsky

A barrier to entry is an obstacle a business must incur to enter a marketplace. Barriers to entry can vary from one industry to the next. The property management industry boasts an overall low barrier to entry which enables higher market saturation. Because of relatively easy entrance into the industry, there are over 280,000 property management companies operating in the US and more than 31,000 are active in Canada, meaning the number of industry competitors in North America exceeds 300,000.

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Topics: Technology, Property Management, Branding, Advice, Organization

Who Should be on Your Implementation Team?

Posted by Jessica Galeano

When you’re ready to kick off a vendor-guided software implementation, one important question to ask is ‘who should be involved’. For every property management company and every software application the answer could vary. But for an ERP there are some key choices for an implementation team that can facilitate the experience and ensure ongoing success throughout the lifetime of the relationship.

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Topics: Productivity, Technology, Property Management, Employee Satisfaction, Organization

3 Elements of Email Etiquette for Successful Teams

Posted by Mitchell Vinnitsky

Email is ubiquitous, it’s heavily relied on by businesses for internal communication, external communication, and marketing. There are expected to be 4 billion email users worldwide by the end of 2020 and that number is projected to climb to 4.3 billion by 2023. Adopting the right email practices can improve connectivity between teams, collaboration, and productivity while helping to foster positive work relationships.

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Topics: Property Management, Tips, Communication, Employee Satisfaction, Organization

Should Your Property Management Software Be on the Cloud?

Posted by Mitchell Vinnitsky

There has been an unprecedented growth of cloud-based software and SaaS platforms, Gartner estimated that cloud services would grow 17.5% in 2019 and continue to grow exponentially by 28% in 2022. The monumental movement to cloud-based software may have some property management companies weighing out whether or not there is enough reason to transition from self-hosted physical servers to a cloud-based SaaS platform. 

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Topics: Productivity, Technology, Property Management, Customer Service, Marketing, Business Growth, Advice, Portal, Organization, Automation

5 Ways to Enhance Business Relationships

Posted by Mitchell Vinnitsky

Relationships are essential in business. An organization must create a team that is reliable, they must ally with partners that are supportive, and foster loyalty with customers. Creating these relationships with key players is essential to the success of property management company. You can’t manage properties with a customer, you can’t serve customers without a team, and you can’t build your service without partners. No matter how you look at it, there is no situation where it is not important to develop and strengthen relationships.

Here are 5 ways to create longevity in your business relationships.

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Topics: Property Management, Tips, Business Growth, Employee Satisfaction, Engagement, Hiring, Advice, Networking, Organization

6 Tips for Handling A Customer Complaint

Posted by Mitchell Vinnitsky

No matter how devoted property managers are to their customer base, it’s inevitable that sometimes customers may end up disappointed, after all we’re all just human. So, what happens when one of your customers have voiced that they are unhappy with your service or had negative customer service experience? What is the best way to handle a complaint?

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Topics: Property Management, Customer Satisfaction, Conflict Resolution, Organization, Automation

How to Improve Your Customer Support

Posted by Jennifer McCready

The term “customer support” is often used interchangeably with “customer service,” but customer support is actually a distinct branch of customer service. How a company manages support, from team members to technology, contributes to how an organization’s overall customer service is perceived, which can impact leads and client retention.

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Topics: Property Management, Business Growth, Engagement, Advice, Customer Satisfaction, Conflict Resolution, Organization, Automation

How to Minimize Waste in Your Office

Posted by Mitchell Vinnitsky

In Canada and the USA, we produce waste at an exceptional rate. Food, water, and other resources are being consumed far beyond our actual use for them. When they are used, they aren’t being used sustainably. The World Bank predicts that the amount of trash in the world will increase up to 70% by 2050. Reducing waste in your offices by creating a culture centered around sustainability can help cut costs, enhance brand reputation, and improve employee morale.  

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Topics: Property Management, Communication, Employee Satisfaction, Sustainability, Organization, Automation, Trends

How to Make the Shift to a Paperless Office

Posted by Mitchell Vinnitsky

Technology and business have long held the promise of the paperless office. Despite the countless resources available and new software, many companies have not yet made that transition. The use of paper and physical files is still rampant among office workers and shows little signs of slowing. In an Edelman Berland Survey, 59% of companies said they would like to be more digital, yet only 2% of offices use no paper for business contracts and transactions.

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Topics: Property Management, Advice, Sustainability, Organization, Reporting, Trends

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