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5 Ways to Enhance Business Relationships

Posted by Tricia Gopi

Relationships are essential in business. An organization must create a team that is reliable, they must ally with partners that are supportive, and foster loyalty with customers. Creating these relationships with key players is essential to the success of property management company. You can’t manage properties with a customer, you can’t serve customers without a team, and you can’t build your service without partners. No matter how you look at it, there is no situation where it is not important to develop and strengthen relationships.

Here are 5 ways to create longevity in your business relationships.

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Topics: Tips, Business Growth, Employee Satisfaction, Engagement, Hiring, Advice, Networking, Organization

5 Advantages of CRM for Property Managers

Posted by Tricia Gopi

Customer Relationship Management (CRM) is an essential element in the service industry. According to Gartner, the global CRM market was estimated to have grown to $48.2 million in 2018, the prominence of the CRM platform represents a shift in business emphasizing the focus on customer relations and customer-perceived value. CRM software is used to facilitate how companies interact with customers and prospects ensuring they follow that organization’s specific “principles, practices, and guidelines.” CRM is used to track interactions with customers, behavior, and trends to help businesses improve their customer service and customer appeal.

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Topics: Customer Service, Engagement, Digital, Customer Satisfaction

Understanding Omnichannel Customer Service

Posted by Tricia Gopi

A strategic approach to successful customer service is an essential factor for success. According to Gartner approximately two-thirds of companies compete primarily on the basis of customer service. Walker studies suggests that, as of 2020 customers will regard customer service as the most important differentiator when choosing which company in which they will do business. Omnichannel strategies can help businesses meet rising customer service expectations, research from Google found that 98% of Americans switch between devices in just one day, an omnichannel approach tailors customer service conveniently to that device and internet centric lifestyle.   

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Topics: Productivity, Blog, Business Growth, Employee Satisfaction, Engagement, Digital, Advice, Customer Satisfaction, Automation

Online Knowledge Base: Best Practices

Posted by Tricia Gopi

Offering an online knowledge base is a helpful in creating a complete and effective customer service strategy. 89% of customers expect companies to offer a self-service support portal, and Forrester research determined that the most frequently used self-service platforms are knowledge bases. A strong and comprehensive online knowledge base can come in many forms: a website, FAQ, manual – even social media, or it can be a combination of multiple platforms.

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Topics: Blog, Customer Service, Tips, Communication, Engagement, Digital, Training, Portal, Customer Satisfaction

How to Improve Your Customer Support

Posted by Tricia Gopi

The term “customer support” is often used interchangeably with “customer service,” but customer support is actually a distinct branch of customer service. How a company manages support, from team members to technology, contributes to how an organization’s overall customer service is perceived, which can impact leads and client retention.

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Topics: Business Growth, Engagement, Advice, Customer Satisfaction, Conflict Resolution, Organization, Automation

How Artificial Intelligence is Beneficial to Property Managers

Posted by Tricia Gopi

Innovation is happening all around us at an exponential rate. One the trendiest technologies right now is Artificial Intelligence. AI has been an element of science fiction for many years, but it has now become a reality. Artificial Intelligence (AI) commonly comes across as a scary force but in reality, it’s a tool that has a place in businesses and everyday life. As technology gets more complicated it can become difficult to understand the practicality of some developments. Harnessing the potential of AI can be incredibly beneficial to property management companies as well. 

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Topics: Productivity, Technology, Property Management, Employee Satisfaction, Engagement, Digital, Customer Satisfaction

4 Ways to Improve AGM Attendance

Posted by Tricia Gopi

An AGM (annual general meeting) is a mandatory meeting held between a condo corporation and its owners/shareholders. According to the condominium act, at least 25% of owners need to attend their AGM, either physically or by proxy, to reach quorum. If quorum isn’t reached, AGMs are delayed until enough people can attend.

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Topics: Communication, Engagement, Advice, HOA, Customer Satisfaction, Community

Why Property Managers Should Be Texting

Posted by Tricia Gopi

Texting may seem too casual for businesses to engage in but sending alerts to owners and tenants via text message can be more effective than any other form of digital communication. As long as contacts aren’t being overwhelmed by the volume of texts being sent and property managers have explicit consent to contact owners on their cell phones, text messaging can be very beneficial.

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Topics: Technology, Property Management, Communication, Business Growth, Employee Satisfaction, Engagement, Advice, Customer Satisfaction

The 5 W's of Offline Networking

Posted by Tricia Gopi

The purpose of professional networking is to build business relationships within the parameters of your industry. In-person networking has stood its ground despite the growing popularity of social networks that facilitate professional networking online like LinkedIn.

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Topics: Blog, Property Management, Marketing, Communication, Business Growth, Employee Satisfaction, Engagement, Customer Satisfaction, Networking

Communication Tips to Enhance Your Networking Experience

Posted by Tricia Gopi

Professionals agree that networking has a vital role to play in business, an Oxford study found that 5%-20% of new customers come from trade shows. Despite the value it can offer, many people turn down the opportunity to network because of fear or discomfort. While feeling intimidated by networking is common, it can be avoided by changing your mindset and putting less pressure on yourself. Instead of focusing solely on coming away with a long list of contacts, try to make a few meaningful connections. The key to connection when you’re networking, is conversation.

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Topics: Employee Satisfaction, Engagement, Costumer Satisfaction, Networking

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