As property managers, we often think of maintenance requests as more of a reactive task. An owner or tenant calls to report something is damaged or broken, and we send someone out to take care of it. But this is actually only half of the equation. Keeping clients happy and vacancies at a minimum requires certain proactive and preventative measures. What does a long-term maintenance strategy like this look like? Let’s explore in greater detail below.
Topics: Productivity, Technology, Property Management, Customer Service, Tips, Business Growth, Employee Satisfaction, Maintenance, HOA management, HOA management software, Benefits of association management software
There is very little that hasn’t changed over the past year and a half, thanks in large part to the pandemic. As a result, there has never been a greater need for strong, human-focused leadership. Within the property management industry, leaders must find better ways to prioritize communication while supplying their teams with the tools and technology they need to perform at their best. If you are in a position of leadership, here are three ways to better achieve your goals.
Community boards play an important role in keeping the peace and maintaining order. They can also be incredibly helpful to residents in a number of other, more personal ways. In particular, some communities implement specific strategies that are designed to help ease the burden and take some of the stress out of moving in. (Anyone who’s ever moved knows exactly how stressful it can be!) For community leaders looking to improve resident experience, here are a few ways you can emulate this.
It doesn’t take much to destroy the trust of a tenant. Not only is the right to adequate privacy something that your residents want and deserve, but it’s also something that is regulated by law. To avoid accidentally crossing any boundaries and ending up in potential hot water legally, keep the following five tips in mind.
Nobody’s perfect, and property management professionals are no exception. Making mistakes is something that happens in business. Thankfully, those mistakes don’t have to be yours to make. By identifying and understanding some of the most common blunders made by property managers, you can hopefully sidestep them in your own career. Check out our list of the top five property management mistakes to avoid below.
When you’re ready to kick off a vendor-guided software implementation, one important question to ask is ‘who should be involved’. For every property management company and every software application the answer could vary. But for an ERP there are some key choices for an implementation team that can facilitate the experience and ensure ongoing success throughout the lifetime of the relationship.
According to research conducted by Gartner, 75% of all software implementations fail. A new software ERP that fails to go live means that the time and money invested into selecting a system was wasted and the process needs to begin again. It also leaves teams who were excited for the additional support in their roles disappointed.
Positive reinforcement is one of 4 kinds of operant conditioning, also known as instrumental conditioning – a form of behavioral psychology popularized by B.F. Skinner. In theory, operant conditioning is essentially a method of strategic reward and punishment to shape future behavior. The term “conditioning” itself can be alienating to many people, but in practice positive reinforcement is a system of validation that’s meaningful to people on the receiving end.
Email is ubiquitous, it’s heavily relied on by businesses for internal communication, external communication, and marketing. There are expected to be 4 billion email users worldwide by the end of 2020 and that number is projected to climb to 4.3 billion by 2023. Adopting the right email practices can improve connectivity between teams, collaboration, and productivity while helping to foster positive work relationships.
Many may not realize it, but the workspace your team is given can significantly impact their performance. Investing in a positive work environment means you’re investing directly into your business’s and employees’ success. From productivity and profitability to employee health and retention, the office environment is likely to play an influential role.