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Netintegrity Blog

6 Tips for Handling A Customer Complaint

Posted by Tricia Gopi

No matter how devoted property managers are to their customer base, it’s inevitable that sometimes customers may end up disappointed, after all we’re all just human. So, what happens when one of your customers have voiced that they are unhappy with your service or had negative customer service experience? What is the best way to handle a complaint?

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Topics: Customer Satisfaction, Conflict Resolution, Organization, Automation

How to Improve Your Customer Service

Posted by Tricia Gopi

The term “customer support” is often used interchangeably with “customer service,” but customer support is actually a distinct branch of customer service. How a company manages support, from team members to technology, contributes to how an organization’s overall customer service is perceived, which can impact leads and client retention.

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Topics: Business Growth, Engagement, Advice, Customer Satisfaction, Conflict Resolution, Organization, Automation

How to Minimize Waste in Your Office

Posted by Tricia Gopi

In Canada and the USA, we produce waste at an exceptional rate. Food, water, and other resources are being consumed far beyond our actual use for them. When they are used, they aren’t being used sustainably. The World Bank predicts that the amount of trash in the world will increase up to 70% by 2050. Reducing waste in your offices by creating a culture centered around sustainability can help cut costs, enhance brand reputation, and improve employee morale.  

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Topics: Communication, Employee Satisfaction, Sustainability, Organization, Automation, Trends

The Advantages of Digital Communication for Property Managers

Posted by Tricia Gopi

Communication has gone through an evolution following the advances of technology in general. The way we’ve communicated as individuals, groups, and organizations have all been disrupted by innovation. Property managers often act as a liaison between customers, colleagues, vendors, and others, which makes optimizing communication incredibly important. Being able to send documents like letters, notices, or even invoices electronically and en-masse can offer a multitude of benefits for your company.

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Topics: Communication, Sustainability, Automation, Trends

Understanding Extended Reality for Property Managers

Posted by Tricia Gopi

Extended reality refers to all the immersive technology or new realities. The relatively new technology marks a point of disruption in the world of real estate and property management.  

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Topics: Technology, Branding, Communication, Business Growth, Employee Satisfaction, Digital, Customer Satisfaction, Automation

3 Reasons Your Employees Need Automation

Posted by Tricia Gopi

Technology at work can be complicated. As business executives mull over the advantages and disadvantages of installing specialized software, various factors are considered in the cost-benefit analysis. Arguably, the most important effect to consider is how technology supports your team. PWC research found that 90% of C-Suite executives felt like they were making decisions related technology that reflected their staff’s needs but only about 53% of staff agreed.

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Topics: Accounting, Business Growth, Employee Satisfaction, Community, Organization, Reporting, Automation

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