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Understanding Omnichannel Customer Service

Posted by Mitchell Vinnitsky

A strategic approach to successful customer service is an essential factor for success. According to Gartner approximately two-thirds of companies compete primarily on the basis of customer service. Walker studies suggests that, as of 2020 customers will regard customer service as the most important differentiator when choosing which company in which they will do business. Omnichannel strategies can help businesses meet rising customer service expectations, research from Google found that 98% of Americans switch between devices in just one day, an omnichannel approach tailors customer service conveniently to that device and internet centric lifestyle.   

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Topics: Productivity, Blog, Property Management, Business Growth, Employee Satisfaction, Engagement, Digital, Advice, Customer Satisfaction, Automation

How to Improve Your Customer Support

Posted by Jennifer McCready

The term “customer support” is often used interchangeably with “customer service,” but customer support is actually a distinct branch of customer service. How a company manages support, from team members to technology, contributes to how an organization’s overall customer service is perceived, which can impact leads and client retention.

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Topics: Property Management, Business Growth, Engagement, Advice, Customer Satisfaction, Conflict Resolution, Organization, Automation

Where Can Retrofitting Save Your Properties Energy?

Posted by Jennifer McCready

In our society we depend on energy for every part of our day to go smoothly. Whether it’s turning on the lights, starting the car, or making a morning coffee, we depend on some source of energy. Every source of energy has some impact on the environment. The magnitude of that impact depends on the energy source itself, for example renewable sources have far less global impact than crude oil. One way to reduce your company’s environmental impact, besides alternative energy, is by retrofitting your properties and your offices.

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Topics: Property Management, Advice, Customer Satisfaction, Sustainability, Community

How to Make the Shift to a Paperless Office

Posted by Mitchell Vinnitsky

Technology and business have long held the promise of the paperless office. Despite the countless resources available and new software, many companies have not yet made that transition. The use of paper and physical files is still rampant among office workers and shows little signs of slowing. In an Edelman Berland Survey, 59% of companies said they would like to be more digital, yet only 2% of offices use no paper for business contracts and transactions.

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Topics: Property Management, Advice, Sustainability, Organization, Reporting, Trends

4 Reasons Cybersecurity Matters More Than Ever

Posted by Jessica Galeano

 

Cybersecurity has become a prominent topic of conversation as a result of the ubiquity of technology and the importance of data. Exploring cybersecurity options and implementing best practices can help to fend off modern threats. Implementing thorough security processes can show customers that your business is, not only, prepared but less vulnerable to looming cyberattacks. Because data is now integral to how we operate as organizations and individuals, cybersecurity is essential to the well-being of your business.

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Topics: Property Management, Business Growth, Security, Advice, Cybersecurity

The Basics of Cybersecurity for Property Managers

Posted by Mitchell Vinnitsky

As data has made its way online into the digital sphere, it’s essential for everyone, from businesses to consumers, to understand how to fortify sensitive data. Protecting vulnerabilities against threats enables businesses to continue to operate without compromising their employees or their customers.

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Topics: Technology, Property Management, Security, Advice, Community, Cybersecurity

1099-MISC Form: The Basics for Property Managers

Posted by Jessica Galeano

Anyone who is actively engaged in the business of leasing, renting, and managing real estate is required to provide 1099 forms. The most commonly used version of the 1099 form is the 1099-MISC.

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Topics: Property Management, Advice, Economics, Finances, Reporting

4 Tax Incentives Property Management Companies Need to Consider

Posted by Jennifer McCready

There are a variety of tax deductions or “write offs” available to your business. Your options vary depending on what region your business operates out of. According to Intuit Turbo Tax, a company can generally deduct the cost of any business expenses incurred that tax year that were necessary to be operational.

Potential opportunities for deductions include travel expenses, training, software, interest, and even insurance.

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Topics: Property Management, Advice, Economics, Finances, Reporting

4 Ways to Improve AGM Attendance

Posted by Mitchell Vinnitsky

An AGM (annual general meeting) is a mandatory meeting held between a condo corporation and its owners/shareholders. According to the condominium act, at least 25% of owners need to attend their AGM, either physically or by proxy, to reach quorum. If quorum isn’t reached, AGMs are delayed until enough people can attend.

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Topics: Communication, Engagement, Advice, HOA, Customer Satisfaction, Community

4 Ways Property Managers Can Go Green

Posted by Jessica Galeano

Sustainability is no longer a passing trend, companies are committing to green business practices at an increasing rate. The questions often asked when presented with the opportunity to be more sustainable is: “is it worth it?” The short answer – yes.

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Topics: Property Management, Advice, Economics, Sustainability

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