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Jennifer McCready

Recent Posts

7 Common Accounting Errors for Property Managers

Posted by Jennifer McCready

Manual data entry of hundreds of numbers every day can make accountants and administrators more susceptible to errors. Data entry of invoices, bank details, account codes can be stressful, it’s very easy for numbers to become distorted especially when being inputted repeatedly. When mistakes are made in accounting the result can be inconsequential or cause a domino effect impacting the result of numbers and books.

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Topics: Productivity, Technology, Property Management, Accounting, Tips, Economics, Finances

Simple Strategies for Preventing ACH EFT Fraud

Posted by Jennifer McCready

Property management companies make tons of financial transactions every month from receivables to payables between customers and vendors. The ACH/EFT network is generally very secure, in the first quarter of 2020, ACH payments in the US increased over 7% but approximately less than 1% of transactions were returned as invalid, of that 1%, only a fraction is a result of fraudulent activity. The problem with ACH/EFT fraud is that the large value of payments and the potential breach of sensitive customer data which can hurt a company’s customer relationships as well as their public reputation.

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Topics: Property Management, Customer Service, Economics, Customer Satisfaction, Cybersecurity

5 Tips for Minimizing the Duration of Vacancies

Posted by Jennifer McCready

Having vacancies for too long can be bad for business, they can reduce cashflow, customer satisfaction, and employee morale. No matter how well you advertise or how well you maintain your customer relationships there will be turnover and vacancies. While it’s less than ideal, it’s not an impossible situation, here are 5 strategies to reduce the time units spend vacant.

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Topics: Productivity, Technology, Property Management, Customer Service, Marketing, Branding, Business Growth, Advice, Leasing, Customer Satisfaction, Automation

4 Benefits of Mobile Apps for Property Management Teams

Posted by Jennifer McCready

Of the 2.7 billion smartphone users and additional 1.35 billion tablet users worldwide, people are spending 90% of their time on apps rather than web-browsers. By offering employees access to their property management software from a mobile app creates, companies are providing a platform that is more adaptable to both their job and lifestyle. Apps available on smart devices provide additional efficiencies to users and can also facilitate a new and improved standard of productivity.

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Topics: Blog, Customer Service, Business Growth, Engagement, Advice, Reporting, Trends, Analytics

5 Advantages of CRM for Property Managers

Posted by Jennifer McCready

Customer Relationship Management (CRM) is an essential element in the service industry. According to Gartner, the global CRM market was estimated to have grown to $48.2 million in 2018, the prominence of the CRM platform represents a shift in business emphasizing the focus on customer relations and customer-perceived value. CRM software is used to facilitate how companies interact with customers and prospects ensuring they follow that organization’s specific “principles, practices, and guidelines.” CRM is used to track interactions with customers, behavior, and trends to help businesses improve their customer service and customer appeal.

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Topics: Property Management, Customer Service, Engagement, Digital, Customer Satisfaction

How to Improve Your Customer Support

Posted by Jennifer McCready

The term “customer support” is often used interchangeably with “customer service,” but customer support is actually a distinct branch of customer service. How a company manages support, from team members to technology, contributes to how an organization’s overall customer service is perceived, which can impact leads and client retention.

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Topics: Property Management, Business Growth, Engagement, Advice, Customer Satisfaction, Conflict Resolution, Organization, Automation

Where Can Retrofitting Save Your Properties Energy?

Posted by Jennifer McCready

In our society we depend on energy for every part of our day to go smoothly. Whether it’s turning on the lights, starting the car, or making a morning coffee, we depend on some source of energy. Every source of energy has some impact on the environment. The magnitude of that impact depends on the energy source itself, for example renewable sources have far less global impact than crude oil. One way to reduce your company’s environmental impact, besides alternative energy, is by retrofitting your properties and your offices.

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Topics: Property Management, Advice, Customer Satisfaction, Sustainability, Community

4 Tax Incentives Property Management Companies Need to Consider

Posted by Jennifer McCready

There are a variety of tax deductions or “write offs” available to your business. Your options vary depending on what region your business operates out of. According to Intuit Turbo Tax, a company can generally deduct the cost of any business expenses incurred that tax year that were necessary to be operational.

Potential opportunities for deductions include travel expenses, training, software, interest, and even insurance.

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Topics: Property Management, Advice, Economics, Finances, Reporting

4 Ways Property Managers Can Use Reports

Posted by Jennifer McCready

Reports are an important function that businesses can use at every level of the hierarchy – boards, executives, middle management, and even administration. When reports are run on a regular basis companies can tap into the multitude of data available to them. Reports can give organizations easy to interpret summaries that make it easy to identify patterns and evolving trends.

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Topics: Technology, Budgeting, Economics, Organization, Finances, Reporting

3 Ways to Find Leads Online

Posted by Jennifer McCready

Establishing strong online marketing strategies gives property management companies steady access to leads. Online marketing is ideal for lead generation because it’s low maintenance and effective across all demographics. Studies continue to show that there is no age where web-based marketing ceases to be impactful.

 

 

 

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Topics: Productivity, Technology, Property Management, Portal

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