Netintegrity Blog

How to Ensure Fast and Reliable Internet Connection in Your Property Management Office

No matter where your property management firm currently sits on the technology curve, these days a fast and reliable internet connection is critical to your day-to-day business operations.

At the very least, your employees likely use the Internet for work-related research and access to online resources, while a number of property management companies rely heavily on the Internet to run their cloud-based ERP systems and customer service portals.

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How to Effectively Address Building Security in Property Management

The subject of building security in property management applies to both the central management office, as well as the individual properties within your portfolio, as you want to protect your residents and building assets, as well as the equipment and historical data that resides in your management office.

Businesses have been safe-guarding their valuable information, equipment and human resources for quite some time with locks, alarm systems and surveillance cameras. However, the internet of things has infiltrated this area too, providing sophisticated features that offer outstanding user convenience and enhanced security.

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Spotlight on Cyber Security in Your Property Management Offices

The risk of cyber attacks ranging from stealing information to spreading malicious viruses, is something that the business world has been dealing with for a number of decades now. Even the largest, most well-known companies that have an abundance of resources on hand are not immune, as breaches in security and the theft of their customers' data frequently make news headlines. For that reason most organizations already have protective measures in place such as firewalls, anti-virus software and the use of passwords to restrict access to authorized personnel.

Think your business is too small for cyber criminals to bother with? 71 % of cyber-attacks occur at businesses with fewer than 100 employees.

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The Impact of Corporate Social Responsibility on Property Management Employee Satisfaction

Corporate social responsibility (CSR) means many things to many people. In the most basic of terms, it’s how your business treats others – customers, employees, the community, the environment and society as a whole. Regardless of whether your property management company has 10 or 10,000 employees, recognizing and embracing the importance of social responsibility is something you absolutely should be doing. In fact, if you’re not, you could be jeopardizing the relationships your employees have with your brand, which means lower satisfaction and engagement and subsequent higher turnover rates.

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Using Big Data to Better Serve Your Property Management Clientele

The concept of Big Data is nothing new. In fact, it’s been all the buzz for the past decade or so. But are you doing enough to leverage all of the information that’s out there for the benefit of your property management company? With the right strategy, you can leverage big data to help you locate your ideal customers and gain a deeper understanding of exactly what they want so that you can better position your firm as the perfect solution. Not sure where to begin? Here are a few pointers to get you started.

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3 Advantages of Keyless Entry Systems for Apartments and Condos

It seems that everything these days is being impacted and enhanced by technology and the IoT — and the traditional lock and key system that people rely on for security and peace of mind is no different. As technology for keyless entry and SmartLocks evolves and becomes more affordable and secure, many multifamily complexes and condo associations are making the switch to electronic key systems for their exterior doors. And although replacing standard locks with keyless entry on individual unit doors can be cost prohibitive at a typical range of $125 to $325 per door to install, some communities are recognizing the long term cost-savings benefits and are upgrading all doors to this technology in stages.

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Successfully Navigating Digital Transformation within Your Property Management Company

Like it or not, the world is changing rapidly around us with things like new technologies and better practices emerging on an almost daily basis. The ability to keep up with and adapt to these changes is critical to the success of any business today, but doing so is often much easier said than done. If you’re struggling in this area or just feel that you could use a little guidance navigating the many obstacles that come with digital transformation within your property management organization, here are a few tips.

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How to Maximize the Responsiveness of Your Property Maintenance Team

As part of our ongoing efforts to continually improve the capabilities of the industry-leading INFO-Tracker™ Property Management, Maintenance and Accounting platform, Netintegrity has recently introduced enhanced mobile features to the Purchasing module of this one unified property management suite.

INFO-Tracker's Purchasing module enables property managers to maintain tighter controls over inventory and ensure that property maintenance teams are positioned to be highly responsive — each and every time.

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How Training and Incentives Can Increase Property Management Software ROI

More and more property management companies are realizing that in order to stay competitive in this highly competitive industry, they need a complete end-to-end software solution that will help them to manage and optimize every aspect of the business.

However, the prospect of implementing such a change can be daunting for some. For starters there is the initial investment in the software solution, accompanied by the fact that people are often resistant to change — especially when they do not have a full understanding of how that change will benefit them.

The key is to educate your team about the benefits from the beginning and then provide an effective training plan that will get them feeling familiar and comfortable with using the system, so that you can maximize the return on investment.

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How Self-Service Can Be Outstanding Service in Property Management



I must admit that most of the time I consider self-service to be the lowest form of customer service. But that’s because I’m accustomed to torturous self-service scenarios like;

1. Filling my car with gas in sub zero temperatures when I forgot my gloves at home.

2. Listening to an automated phone attendant give a long list of options – none of which apply to my case, then waiting on hold for a live person.

3. OR perhaps the worst offense of all… waiting in line to scan and bag my own groceries because not one of the store’s 10 cashiers is open.
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