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4 Thing to Consider When Delivering Difficult News

Posted by Tricia Gopi on Feb 18, 2020 6:00:00 AM

One of the hard realities of property management is that sometimes you have to be the bearer of bad news. It’s important that property managers maintain a positive relationship with their tenants so, delivering negative news can be intimidating. No one ever wants to be in the position of telling tenants about rent increases, large maintenance projects, or repair issues. Ideally, property managers will rarely have to deliver this kind of news, but when they do, it’s important to be tactful and honest.

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Topics: Communication, Employee Satisfaction, Advice, Customer Satisfaction, Conflict Resolution

3 Ways to Curb Parking Incidents

Posted by Tricia Gopi on Feb 13, 2020 6:00:00 AM

The importance of meticulously managed parking lots can’t be overlooked. In many large cities across North America there is a demand for parking that isn’t easily being met which can lead to tensions with first come first serve parking systems. In properties like condos, that have central parking garages, it’s beneficial to take precautions to avoid potential incidents as much as possible by creating a strategical parking system.

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Topics: Tips, Employee Satisfaction, Advice, Conflict Resolution

How Property Managers Can Avoid Miscommunication

Posted by Tricia Gopi on Feb 11, 2020 6:00:00 AM

According to researcher, Osmo Wiio, “if communication can fail, it will fail.” Being prepared for potential miscommunications is the best way to ensure successful interactions. Property managers need to be able to communicate clearly to efficiently manage their community. They must also do their best to understand what owners, tenants, and residents need.

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Topics: Productivity, Property Management, Employee Satisfaction, Advice, Conflict Resolution

Why Property Managers Should Be Texting

Posted by Tricia Gopi on Jan 30, 2020 6:00:00 AM

Texting may seem too casual for businesses to engage in but sending alerts to owners and tenants via text message can be more effective than any other form of digital communication. As long as contacts aren’t being overwhelmed by the volume of texts being sent and property managers have explicit consent to contact owners on their cell phones, text messaging can be very beneficial.

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Topics: Technology, Property Management, Communication, Business Growth, Employee Satisfaction, Engagement, Advice, Customer Satisfaction

3 Things You Should Know About the On-Demand Economy

Posted by Tricia Gopi on Jan 28, 2020 6:00:00 AM

The on-demand economy has been on the rise for over a decade, growing with the popularity of Uber and Airbnb. Since 2008, it has brought in billions of dollars from consumers who want instant access to services. Over 42% of Americans have used on-demand services, a number that research suggests won’t be slowing down anytime soon.

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Topics: Blog, Communication, Business Growth, Employee Satisfaction, Hiring, Digital, Advice, Economics, Customer Satisfaction

The 5 W's of Offline Networking

Posted by Tricia Gopi on Jan 23, 2020 6:00:00 AM

The purpose of professional networking is to build business relationships within the parameters of your industry. In-person networking has stood its ground despite the growing popularity of social networks that facilitate professional networking online like LinkedIn.

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Topics: Blog, Property Management, Marketing, Communication, Business Growth, Employee Satisfaction, Engagement, Customer Satisfaction, Networking

Communication Tips to Enhance Your Networking Experience

Posted by Tricia Gopi on Jan 21, 2020 6:00:00 AM

Professionals agree that networking has a vital role to play in business, an Oxford study found that 5%-20% of new customers come from trade shows. Despite the value it can offer, many people turn down the opportunity to network because of fear or discomfort. While feeling intimidated by networking is common, it can be avoided by changing your mindset and putting less pressure on yourself. Instead of focusing solely on coming away with a long list of contacts, try to make a few meaningful connections. The key to connection when you’re networking, is conversation.

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Topics: Employee Satisfaction, Engagement, Costumer Satisfaction, Networking

The Basics of ACH & EFT

Posted by Mitchell Vinnitsky on Dec 12, 2019 6:00:00 AM

If you’ve been in business, even for a short amount of time, you’ve likely heard the terms EFT and ACH thrown around. You may have even heard them used interchangeably. But the truth is, while both of these acronyms represent a type of money movement, they are technically not the same. Here are a few important facts to keep in mind.

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Topics: Blog, Technology, Property Management, Accounting, Tips, Business Growth, Employee Satisfaction, Digital, Costumer Satisfaction, Economics

The Property Manager's Guide to What Young Renters Want

Posted by Mitchell Vinnitsky on Dec 5, 2019 6:00:00 AM

Marketing 101 dictates that in order to be successful, you need to know your audience so you can cater to their specific needs, desires and preferences. Given that millennials are now officially the largest generation, and perhaps more importantly – that 60% of them  choose to rent rather than own – it only stands to reason that property managers and landlords need to understand who these people are and what they are looking for in terms of amenities. To help you better position your properties so they’re more attractive to younger renters, here are a few things to consider.

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Topics: Productivity, Blog, Technology, Communication, Business Growth, Employee Satisfaction, Advice, Costumer Satisfaction, Training, Leasing, Economics

What the 'Gig Economy' Means for Property Management Companies

Posted by Mitchell Vinnitsky on Dec 3, 2019 6:00:00 AM
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Topics: Productivity, Blog, Technology, Property Management, Tips, Business Growth, Employee Satisfaction, Hiring, Training, Economics

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