Netintegrity Blog

Property Management Considerations for the New Age of Transportation: Part 1

It’s clear that the landscape of personal transportation is rapidly evolving in most major urban centers from coast to coast. This is largely driven by the Millennial generation, who place less importance on car ownership and are looking for ways to be both fiscally and environmentally responsible — which includes turning to such transportation alternatives as:

1. Electric and Autonomous Vehicles
2. Bicycles & Scooters
3. Car & Bike Sharing Services
4. Walking & Public Transit


Continue reading →

Tagged Blog,, Property Management,, Customer Service,, Marketing,

5 Ways That Time Sheets Can Boost Property Maintenance Staff Morale

You might think that you misread the title of this blog post OR that we must be completely off our rockers. Because it’s pretty much a universal truth that no one in any industry enjoys filling out time sheets. However, we believe that the majority of workers loathe documenting their time spent on various jobs because historically it has been a tremendously daunting paper-based task. Imagine at the end of a busy day (or week) trying to accurately recall where you spent your time, what you did there, how long it took and what items were used from inventory.

Web-ready INFO-Tracker™ TimesheetLink™ makes it easy for your property maintenance staff to document time spent, materials used and any issues encountered as they complete each work order. Not only is it a lot less painful for them, but it gives you a more accurate view of the real-time status of each work order, how much resources are required for various jobs and the performance of individual maintenance employees.

It’s important to note that INFO-Tracker™ TimesheetLink™ is more than just a tool for your staff to submit their time sheets remotely. It’s a complete Work Order management system that organizes the scheduling and completion of jobs, provides relevant job details, sends alerts for urgent tasks and keeps property managers up to date on the current status of all work orders. 

Related Post: How to Persuade Your Property Maintenance Staff to Embrace Time Sheets

Here are 5 specific ways that this time sheet completion and work order management system can help boost the morale of your property maintenance staff.

Continue reading →

Tagged Productivity,, Blog,, Technology,, Property Management,, Customer Service,, Tips,, Communication,

5 Ways to Use Social Proof to Boost Profits and Grow Your Property Management Business

In today’s digital age, gaining the trust of your prospects and customers isn’t always easy. Complicating matters is the fact that nameless, faceless individuals have the ability to influence others – people they don’t know and have never met – simply by posting about their experiences online. What this means for your property management company is that you have the opportunity to leverage the positive nature of this so-called “social proof” to spark relationships and nurture leads. Here’s how.

Continue reading →

Tagged Blog,, Customer Service,, Tips,, Marketing,

5 Authentic Ways to Sell Your Property Management Services

Did you know that there are more than 150,000 property management companies out there? That makes competition pretty fierce when trying to sell your property management services to prospective customers like condominium corporations and HOA’s or perhaps individual investor landlords. And the title of this post is purposely somewhat of a contradiction, because “selling” your services isn’t really being authentic, is it? That being said, when trying to beat out the competition to win new business, our first piece of advice is not to sell, but to solve.

AUTHENTIC vs. FAKE

Continue reading →

Tagged Blog,, Property Management,, Customer Service,, Marketing,, Branding,

Is Your Property Management Firm Prepared for More Parcels?

Now that Halloween is behind us and the holidays are on the horizon, it’s time to start thinking about something that’s even more frightening than creepy clowns and the walking dead — and that’s the impending onslaught of parcels being delivered to your properties.

Continue reading →

Tagged Productivity,, Blog,, Property Management,, Customer Service,

The Pitfalls and Windfalls of Managing Mixed-Use Condominiums

The trend towards urbanization is still going strong in most major cities across the country, driven by a high number of young, talented people migrating to city cores for both employment and entertainment opportunities.  And residential developers are fiercely competing for these buyers by giving them what they love — convenience and community. This takes the form of blending residential and commercial components in the latest condominium developments, with commercial spaces that include retail services such as food markets, restaurants/cafés, salons and more.

Continue reading →

Tagged Productivity,, Blog,, Technology,, Property Management,, Customer Service,, Accounting,

Property Management: 9 Essential Ways to Prepare for Winter

It’s hard to believe that another winter season is fast approaching. And with the extreme weather that is often experienced in many parts of the country, it’s a wise strategy to be prepared for anything. Taking a proactive approach to winter hazards will help ensure the safety and comfort of your residents as well as protect your property management organization from costly events that can have a serious impact on your bottom line. That being said, here are 9 key areas that you should start considering now:

Continue reading →

Tagged Blog,, Property Management,, Customer Service,, Tips,

Property Managers: Make the Time to Focus on Customer Experience

There’s a good chance that when you read the title of this blog post, you rolled your eyes or maybe even LOL’d a bit, wondering how it’s even possible to make time in your already jam-packed days.

We’ll get to that in a moment, but first we want to emphasize the importance of customer experience in property management. We’ve mentioned this statistic before, but it’s worth repeating because of the significant impact it has on your bottom line...

Continue reading →

Tagged Productivity,, Blog,, Property Management,, Customer Service,

Property Management Best Practice: Promoting Clean Air

While for a number of decades much attention has been given to the quality of the air that we breathe outside, indoor air pollution is actually a thing too, and can often be much more harmful to our health than most people realize.

DID YOU KNOW?

The United States Environmental Protection Agency ranks indoor air quality as a top five environmental risk to public health. EPA studies found indoor air pollutants were generally 2 to 5 times greater than outdoor pollution levels. Source: www.globalhealingcenter.com

Continue reading →

Tagged Blog,, Property Management,, Customer Service,

Property Managers: Profit from Building Healthy Communities

Property management is in fact, a business. Therefore property managers are often focussed on the most obvious business aspects of managing communities, such as making sure properties are well maintained, ensuring that residents pay on time and enforcing compliance with all rules and regulations.

However, taking the steps required to develop communities that are both physically and mentally healthy is also smart from a business and profitability standpoint, as healthy people are generally happier people. And what happy residents mean for your communities is higher retention rates and a more positive atmosphere with fewer complaints and conflicts that can eat up your property management staff’s time and energy.

Continue reading →

Tagged Blog,, Property Management,, Customer Service,, Marketing,