Netintegrity Blog

Why Changing Your Property Management Software is Scary

With buzzwords like IoT, Mobility, Business Intelligence, End-to-End Integration, Sustainability and Proactive Management flying around almost every industry these days — including property management — it’s getting a whole lot easier to argue the case for why you need property management software.

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Tagged Productivity,, Blog,, Technology,, Property Management,, Customer Service,

5 Steps to Better Property Management Customer Retention

When a business is just starting out, it’s all about landing as many new clients as possible. Over time, however, as the business continues to grow and thrive, more weight should be given to retaining the customers you’ve already won. Why? Well, for starters, it’s actually less expensive to retain an existing client than to attract new ones. Not to mention loyal customers tend to spend more. So, what can you do to keep the existing clientele of your property management business happy? Here are five steps to start implementing today.

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Tagged Blog,, Property Management,, Customer Service,

4 Ways Your Small Property Management Business Can Outperform the Big Guys

Whether you’re just starting out in the property management industry or you’ve been working your way up for years, it is, without question, one of the most competitive industries out there. As such, it can be challenging for smaller to mid-sized companies to compete with larger organizations. The good news is this doesn’t necessarily mean you’re doomed to always be at the bottom of the pack. To the contrary, if you employ the following strategies, you just might find yourself pulling up the lead.

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Tagged Blog,, Property Management,, Customer Service,, Marketing,

Property Management Considerations for the New Age of Transportation: Part 2

In last week’s blog post, we reviewed the challenges that existing condo and multifamily communities face in their efforts to accommodate the growing number of electric vehicles on the road, while looking ahead to these challenges being compounded once autonomous vehicles hit the mainstream.

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Tagged Blog,, Property Management,, Customer Service,, Marketing,

Property Management Considerations for the New Age of Transportation: Part 1

It’s clear that the landscape of personal transportation is rapidly evolving in most major urban centers from coast to coast. This is largely driven by the Millennial generation, who place less importance on car ownership and are looking for ways to be both fiscally and environmentally responsible — which includes turning to such transportation alternatives as:

1. Electric and Autonomous Vehicles
2. Bicycles & Scooters
3. Car & Bike Sharing Services
4. Walking & Public Transit


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Tagged Blog,, Property Management,, Customer Service,, Marketing,

5 Ways That Time Sheets Can Boost Property Maintenance Staff Morale

You might think that you misread the title of this blog post OR that we must be completely off our rockers. Because it’s pretty much a universal truth that no one in any industry enjoys filling out time sheets. However, we believe that the majority of workers loathe documenting their time spent on various jobs because historically it has been a tremendously daunting paper-based task. Imagine at the end of a busy day (or week) trying to accurately recall where you spent your time, what you did there, how long it took and what items were used from inventory.

Web-ready INFO-Tracker™ TimesheetLink™ makes it easy for your property maintenance staff to document time spent, materials used and any issues encountered as they complete each work order. Not only is it a lot less painful for them, but it gives you a more accurate view of the real-time status of each work order, how much resources are required for various jobs and the performance of individual maintenance employees.

It’s important to note that INFO-Tracker™ TimesheetLink™ is more than just a tool for your staff to submit their time sheets remotely. It’s a complete Work Order management system that organizes the scheduling and completion of jobs, provides relevant job details, sends alerts for urgent tasks and keeps property managers up to date on the current status of all work orders. 

Related Post: How to Persuade Your Property Maintenance Staff to Embrace Time Sheets

Here are 5 specific ways that this time sheet completion and work order management system can help boost the morale of your property maintenance staff.

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Tagged Productivity,, Blog,, Technology,, Property Management,, Customer Service,, Tips,, Communication,

5 Ways to Use Social Proof to Boost Profits and Grow Your Property Management Business

In today’s digital age, gaining the trust of your prospects and customers isn’t always easy. Complicating matters is the fact that nameless, faceless individuals have the ability to influence others – people they don’t know and have never met – simply by posting about their experiences online. What this means for your property management company is that you have the opportunity to leverage the positive nature of this so-called “social proof” to spark relationships and nurture leads. Here’s how.

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Tagged Blog,, Customer Service,, Tips,, Marketing,

5 Authentic Ways to Sell Your Property Management Services

Did you know that there are more than 150,000 property management companies out there? That makes competition pretty fierce when trying to sell your property management services to prospective customers like condominium corporations and HOA’s or perhaps individual investor landlords. And the title of this post is purposely somewhat of a contradiction, because “selling” your services isn’t really being authentic, is it? That being said, when trying to beat out the competition to win new business, our first piece of advice is not to sell, but to solve.

AUTHENTIC vs. FAKE

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Tagged Blog,, Property Management,, Customer Service,, Marketing,, Branding,

Is Your Property Management Firm Prepared for More Parcels?

Now that Halloween is behind us and the holidays are on the horizon, it’s time to start thinking about something that’s even more frightening than creepy clowns and the walking dead — and that’s the impending onslaught of parcels being delivered to your properties.

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Tagged Productivity,, Blog,, Property Management,, Customer Service,

The Pitfalls and Windfalls of Managing Mixed-Use Condominiums

The trend towards urbanization is still going strong in most major cities across the country, driven by a high number of young, talented people migrating to city cores for both employment and entertainment opportunities.  And residential developers are fiercely competing for these buyers by giving them what they love — convenience and community. This takes the form of blending residential and commercial components in the latest condominium developments, with commercial spaces that include retail services such as food markets, restaurants/cafés, salons and more.

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Tagged Productivity,, Blog,, Technology,, Property Management,, Customer Service,, Accounting,