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Protecting Your Properties During Hurricane Season

Posted by Mitchell Vinnitsky on Jul 18, 2019 6:00:00 AM

It’s that time of year again – hurricane season. For property managers, this can be a particularly nerve-wracking time filled with worry over whether your properties will make it through without any costly damages. Taking proactive measures to prepare your properties can help protect the owners’ investment and keep residents and their belongings safe and sound. If any of the properties you manage happen to be located in an area where hurricanes may occur, here are a few tips to keep in mind.

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Topics: Technology, Property Management, Customer Service, Tips

Property Managers: Should You Allow Pets?

Posted by Mitchell Vinnitsky on Jun 18, 2019 6:00:00 AM

According to recent data, 68% of American households are home to at least one pet. It’s no wonder, then, that the question of whether to allow pets is one of the biggest weighing on the minds of landlords and property managers. If you are among them, here are a few things to consider that might help you make a more informed decision, along with some best practices should you decide to make your properties pet-friendly.

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Topics: Technology, Property Management, Customer Service, Business Growth

5 Reasons Your Property Management Business isn’t Growing

Posted by Mitchell Vinnitsky on Jun 11, 2019 6:00:00 AM

Over the past five years, the property management industry has grown by 0.8% to reach revenue of $76 billion – and that’s just in the U.S. alone. It’s abundantly clear that there is plenty of opportunity for success and growth in this field.

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Topics: Technology, Property Management, Customer Service, Business Growth

8 Ways to Reduce Tenant Turnover

Posted by Mitchell Vinnitsky on Mar 14, 2019 6:00:00 AM

Do you know how much revenue you’ve lost over the years due to tenant turnover? It’s a common and very costly problem for property managers. Rental vacancies can impede cash flow, increase workload and ultimately impact your bottom line. And it’s an especially important issue to address before the housing boom begins to wane. To help you get a plan in place now and hedge your bets for a more secure future, here are eight ways to improve tenant retention.

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Topics: Productivity, Technology, Property Management, Customer Service, Tips, Business Growth, Engagement

4 Tips for Finding Top Property Management Talent

Posted by Mitchell Vinnitsky on Feb 19, 2019 6:00:00 AM

In today’s job market, not only is it difficult to find good employees, but it’s equally challenging to keep them. Modern workers are confident, aren’t afraid to ask for what they want and won’t think twice about moving on to greener pastures if another opportunity presents itself. As such, you may find yourself focusing more on staffing your property management company than you ever have before. To improve the chances of attracting, hiring and retaining top talent, here are a few things to keep in mind.

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Topics: Technology, Customer Service, Tips, Communication, Business Growth

When Should a Property Manager Inspect Rental Properties?

Posted by Mitchell Vinnitsky on Feb 14, 2019 6:00:00 AM

For property managers, keeping up with the status of your rental properties is essential. Drop the ball and you could potentially miss serious and costly problems that could otherwise have been prevented. On the other hand, if you overdo it with property inspections, it could have a negative impact on the relationship with your residents, which could lead to higher turnover. So, what’s the best approach?

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Topics: Productivity, Property Management, Customer Service, Tips

Management Tips: Dealing with Difficult Personalities

Posted by Mitchell Vinnitsky on Jan 1, 2019 6:00:00 AM

Wouldn’t it be nice if everyone we worked with had the same personality as us? Imagine how harmonious your property management office would be! Unfortunately, we all know this isn’t the case. The good news is, diversity can do wonders for a company’s success. The not-so-good news is, working with challenging employees can be frustrating and stressful. Take a look below to see if you recognize any of the most common “difficult” personalities (and learn how to manage them more effectively).

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Topics: Property Management, Customer Service, Tips

How to Build a Customer-Centric Culture for Increased Revenue and Growth

Posted by Mitchell Vinnitsky on Dec 18, 2018 6:00:00 AM

One of the biggest challenges organizational leaders face today is finding a way to genuinely connect with customers. In an increasingly digital world, it’s easy for executives to become lost in a sea of tweets, webinars, podcasts, social media ads, etc. Forward-thinking C-suites must work tirelessly to remain focused on the customer and serving their needs. Let’s take a look at a few strategies for building a customer-centric culture that will help your property management company succeed and grow.

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Topics: Property Management, Customer Service, Business Growth

4 Ways to Offer More Personalized Customer Service

Posted by Mitchell Vinnitsky on Nov 22, 2018 6:00:00 AM

In an increasingly digital world, people want personal interaction more than ever before. In fact, not only do your property management customers want personalized service. They expect it. And if you do it right, you can leverage it as a key differentiator from your competitors. The good news is, there are lots of ways to provide a more customized client experience that will win you loyalty and referrals for many years to come. Here are a few ideas to get you started.

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Topics: Property Management, Customer Service, Communication

How to Define Your Property Management Company’s Core Values

Posted by Mitchell Vinnitsky on Sep 6, 2018 6:00:00 AM

The core values of your property management company are the pillars of its identity. They become the guiding principles through which you conduct business, both internally as well as with your clientele. Each company should have its own set of unique core values that support its vision and guide the decision-making processes within the organization.

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Topics: Property Management, Customer Service, Business Growth

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