Toxic employees can drain all of the productivity out of even the strongest organization. Not only do they cause headaches for their managers and coworkers, but they can also make your customers unhappy, which could potentially impact your bottom line. The answer may seem pretty straightforward: just fire them. The problem is, many employees who exhibit toxic behaviors also happen to be extremely talented and have the potential to be a huge asset to their employer.
Keeping customers satisfied is a given. Providing an amazing customer experience, on the other hand, is what will help make your property management company stand out from the competition. So what’s the secret? While there’s no magic formula for success, there are certain practices you can employ that will improve how your clientele feel about working with you (and in turn, increase the likelihood of getting some decent word-of-mouth referrals as well). Let’s take a look.
As a business leader, one of your most important tasks is keeping those who report to you happy, engaged and plugged in. But motivating employees who have different backgrounds, personalities, skillsets and struggles can be quite the challenge. Thankfully there are a few tried and true strategies that can typically be applied to any situation. Here are five proven methods for motivating everyone on your property management team.
Most property managers know that the secret to success lies not in sitting behind a desk all day, but rather hitting the pavement and making their presence known with clients and tenants. Being out in the field used to be challenging, but thanks to today’s technology, it’s now possible for entire companies to be run remotely. Whether you’re looking to transition your entire office from physical to virtual or just need some help juggling a handful of remote employees, here are a few secrets to a smooth operation.
If there’s one thing we’ve learned over the years, it’s that in the property management business, the one thing that remains certain is change. Year after year, we’ve seen fluctuations in the housing market, different generations of renters and a whole new breed of client. As we edge ever-closer to another new year, we’re tasked once again with planning ahead. But how can you effectively plan for a future that is uncertain? Here are a few tips that will help you prepare your business for anything.
Most companies already have the key C-Suite players in position – CEO, CFO and maybe even a CTO. What about the role of Chief Information Officer? Is it worth it? Many organizations put off hiring for this position until it’s absolutely necessary, but by then it’s often an uphill battle. The fact is, for the digital property management organization, the job of CIO can be of just as much importance as other senior managers. Still not convinced? Here are four reasons you may want to reconsider.
One of the nicest features of modern property management software is that it offers the ability for residents to handle many of their own actions electronically, without the need for assistance from a human agent. Through the self-service portal, people can process online payments, access details about their rental contract, submit maintenance requests and more. Not only is this more convenient for them, but it’s also good for your busy staff. Of course, not everyone will be willing to jump onboard right off the bat. Here are four things you can do to gently persuade them to give the portal a try.
Is your property management team dangerously close to burnout? According to the Harvard Business Review, employees that regularly take breaks and time off have 30 percent more focus than their colleagues. Furthermore, workers who feel supported by their managers in this area are nearly 100 percent more loyal.
In order to achieve sustainable success in your property management company, it’s crucial that you hire individuals who are not only qualified but are also closely aligned with your organizational culture. Many business leaders fail in this area simply because they focus primarily on hard skills and forget about the critical soft skills that they’re truly looking for. And these skills aren’t just applicable in property management. They’re things many hiring managers in every industry are starting to actively seek.
As a leader in the property management industry, you are already well aware of and probably play a significant role in the organizational goals that include revenue growth. Sometimes this can seem much easier said than done, especially given the amount of competition within the current marketplace. But with numbers to crunch and objectives to meet, there’s little time to waste pondering your options. Here are a few areas of opportunity to consider that may help fast track your company’s success.