Netintegrity Blog

How to Define Your Property Management Company’s Core Values

The core values of your property management company are the pillars of its identity. They become the guiding principles through which you conduct business, both internally as well as with your clientele. Each company should have its own set of unique core values that support its vision and guide the decision-making processes within the organization.

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Tagged Property Management,, Customer Service,, Business Growth,

5 Reasons Your Property Management Company Isn’t Growing

In 2017, Forbes reported that the property management industry had reached a value of $73 billion. Are you getting a big enough piece of that pie, or is there room for improvement? If your business is not experiencing the steady growth it’s capable of, you’re most certainly leaving money on the table. Let’s take a look at five things that might be holding you back and how you can overcome them for better success.

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Tagged Business Growth,, Property Management,, Customer Service,, Technology,

The Property Manager’s Golden Ticket for Providing Exceptional Service

Recent stats indicate that 77% of the US population owns smartphones. Like it or not, the vast majority of your customers are living a mobile lifestyle. As such, property managers must leverage mobile-friendly techniques in order to meet their audience where they are and serve them as they prefer. The good news is, adopting a mobile-first strategy isn’t as difficult as you may think. Let’s take a look.

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Tagged Communication,, Property Management,, Technology,, Customer Service,

5 Essential Client Service Metrics for Property Managers

There are plenty of property management companies on the market today, most of which offer cookie-cutter services. The thing that will differentiate your firm from all the rest is how you treat your clients. Exceptional service isn’t just nice to have. It’s critical to your future success. So how can you know whether your company stacks up? Here are five essential metrics that will help you measure and improve client service performance.

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Tagged Property Management,, Customer Service,

How to Optimize Communication within Your Community Association

Property managers that handle community associations (HOAs, COAs and Co-ops) often end up feeling as if they’re nothing more than the middleman. For example, owners may come to you to report certain maintenance issues, which you must then turn around and report to the board. The board may then advise you to contact maintenance workers and arrange for their services. Upon resolution, it’s up to you yet again to communicate that plan back to the owners.

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Tagged Property Management,, Technology,, Communication,, Customer Service,

Does Your Property Management Business Need a Mobile App?

With 2.8 million Android apps and 2.2 million apps for Apple users, these days it seems like there’s an app for everything – including businesses. Heck – even the local pizza parlor is getting in on the action! It’s no surprise, then, that many property management companies have begun jumping on the mobile app bandwagon.

But since creating an app requires a pretty significant investment of time and money, doing so just for the heck of it may not be worth it. If you’re on the fence about whether your firm needs an app of its own, here are a few points that may make the decision a bit easier.

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Tagged Property Management,, Technology,, Customer Service,, Marketing,

4 Tips to Curb the Revolving Door in Your Property Management Company

Employee turnover is a part of doing business, but it comes at a cost. And if it’s happening too much, you’re losing much more than just time and money. The process of recruiting, hiring and training new employees can seriously hinder the productivity of your entire property management company. Whether you’ve struggled in this area or you’re just looking to be more proactive about employee retention, here are four strategies that will help you keep your team happy and engaged.

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Tagged Property Management,, Customer Service,, Business Growth,

How to Adapt Your Leadership in a World of Hyper-Change

Ever wish you had a GPS to help you navigate the rapidly evolving business realm? That way you’d know that every turn you took, every decision you made and every direction you headed would be correct. Unfortunately, it’s not this easy. In fact, without a navigational tool, finding your way in a world that is ever-changing can seem like a never-ending battle. Today’s property management leaders must develop and routinely re-calibrate their own internal compasses to help guide their decisions and enable them to keep their teams moving in the right direction.

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Tagged Property Management,, Customer Service,, Business Growth,

How to Streamline the Property Maintenance Process

As a property manager, maintenance requests are part of daily life. Even the best-kept property will inevitably require some type of attention from time to time, whether it’s a routine service call or an unexpected repair. Having a plan in advance for how you will handle these requests can minimize stress, move things along more efficiently and ensure that your tenants stay happy and loyal. If you haven’t yet done so, here’s a simple strategy to make the property maintenance process a breeze.

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Tagged Property Management,, Tips,, Customer Service,, Communication,

5 Marketing Hacks for Busy Property Managers

Given the hectic nature of the property management industry, marketing often takes a back seat to the dozens of other pressing needs that have to be addressed on a day to day basis. But if you’re not focusing on this area, it’s highly likely that you’re missing out on opportunities to achieve additional growth. Thankfully there are a few proven marketing strategies that are easy, painless and won’t take you away from your other important duties as a property manager.

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Tagged Property Management,, Marketing,, Social Media,, Customer Service,

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