Netintegrity Blog

The Property Manager’s Golden Ticket for Providing Exceptional Service

Recent stats indicate that 77% of the US population owns smartphones. Like it or not, the vast majority of your customers are living a mobile lifestyle. As such, property managers must leverage mobile-friendly techniques in order to meet their audience where they are and serve them as they prefer. The good news is, adopting a mobile-first strategy isn’t as difficult as you may think. Let’s take a look.

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Tagged Technology,, Property Management,, Customer Service,, Communication,

7 Signs You’re a Toxic Boss

Just because you’re passionate about your property management company and care about your team doesn’t mean you’re leading them in the best possible way. Many well-meaning leaders exhibit toxic management behaviors without even realizing it.

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Tagged Productivity,, Property Management,, Communication,, Employee Satisfaction,

How to Optimize Communication within Your Community Association

Property managers that handle community associations (HOAs, COAs and Co-ops) often end up feeling as if they’re nothing more than the middleman. For example, owners may come to you to report certain maintenance issues, which you must then turn around and report to the board. The board may then advise you to contact maintenance workers and arrange for their services. Upon resolution, it’s up to you yet again to communicate that plan back to the owners.

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Tagged Technology,, Property Management,, Customer Service,, Communication,

5 Ways to Boost Employee Satisfaction without Giving Raises

It’s a common misconception that salary is at the root of employee satisfaction. Naturally, many managers believe that the more money they offer to a worker, the happier and more loyal they’ll become. In reality, it’s typically things like work environment, peers, culture and leadership that drive satisfaction. If you’re looking for ways to improve morale within your property management company, here are five non-monetary things you can do.

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Tagged Property Management,, Communication,, Business Growth,

What NOT to Do: 5 Professional Email Mistakes to Avoid

Using email is a no-brainer for most property management C-Suite executives. Problems come into play, however, when it comes to wording those emails so that they deliver the right message in the right tone and effectively get the point across.

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Tagged Technology,, Property Management,, Branding,, Communication,

How to Streamline the Property Maintenance Process

As a property manager, maintenance requests are part of daily life. Even the best-kept property will inevitably require some type of attention from time to time, whether it’s a routine service call or an unexpected repair. Having a plan in advance for how you will handle these requests can minimize stress, move things along more efficiently and ensure that your tenants stay happy and loyal. If you haven’t yet done so, here’s a simple strategy to make the property maintenance process a breeze.

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Tagged Property Management,, Customer Service,, Tips,, Communication,

How to Successfully Scale Your Property Management Business in 5 Steps

Growing your property management business successfully involves strategic scaling. Try to adapt too quickly and you could end up back where you started, or worse. Evolve too cautiously and you could easily miss out on the opportunities that are ahead of you. So, what’s the secret? How can you scale your property management company in a way that is well-timed and profitable? Here are a few steps to help get you on the right track.

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Tagged Property Management,, Customer Service,, Communication,, Business Growth,

5 Simple Strategies for Reducing Customer Churn

Ever wonder why Apple is so successful? How they continue to outpace themselves in sales, quarter after quarter, year after year? It’s not just that they’re producing great products, though they are. The real reason behind Apple’s continuing success is the relationship the company has built with its fiercely loyal customer base. It’s why people line up and wait for days to get the latest product release, or why they swear they’ll never own another brand of computer or smartphone. This same approach to customer retention can be leveraged for your property management company as well. Here’s how.

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Tagged Property Management,, Customer Service,, Communication,

5 Characteristics of a Culture That Breeds Innovation

The property management industry isn’t new, but that doesn’t mean there aren’t still plenty of fresh, new and breakthrough ideas to be shared. In fact, given the intense competition in our field, the ability to think outside the box, push the envelope and carve new pathways is what will ultimately place your company a step ahead of the rest. But if you want a business where innovation thrives, you must intentionally work to create the right environment. Here’s how.

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Tagged Property Management,, Customer Service,, Communication,, Business Growth,

6 Scientifically Proven Ways to Make Your Property Management Office More Productive

When it comes to running a successful business operation, everyone knows that time is money. The property management industry is no exception. If your workers aren’t optimizing the use of their time, it could easily be hurting your bottom line. Over the years, we’ve shared plenty of advice for boosting productivity, but today we’re going to really get down to business with some science-backed strategies that have been proven to get good results.

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Tagged Productivity,, Blog,, Property Management,, Communication,

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