Toxic employees can drain all of the productivity out of even the strongest organization. Not only do they cause headaches for their managers and coworkers, but they can also make your customers unhappy, which could potentially impact your bottom line. The answer may seem pretty straightforward: just fire them. The problem is, many employees who exhibit toxic behaviors also happen to be extremely talented and have the potential to be a huge asset to their employer.
Did you know that only 13 percent of employees worldwide say they are engaged at work? That’s a real problem, especially considering that highly engaged organizations see an average of 10 percent higher customer satisfaction ratings and 20 percent higher sales. In other words, how engaged your workforce is can have a direct and powerful impact on your property management company’s bottom line. To prevent your firm from becoming another statistic, here are five things you can start doing today that will help keep your team engaged and loyal.
Property management can be a very rewarding and profitable career. It can also be chaotic. Between fielding phone calls and responding to emails, processing applications, scheduling maintenance, following up with clients and the million other things you’ve got on your plate, chances are you’re feeling exhausted by the end of each day. Over time, this can lead to dissatisfaction and unhappiness, which can spill over to your clients and colleagues.
In theory, things like facts and logic may seem like enough to manage others in the workplace. The reality is, people are most often led by their emotions. For that reason, it’s important that those in leadership positions within your property management company develop and nurture skills for guiding and influencing rather than just directing.
One of the nicest features of modern property management software is that it offers the ability for residents to handle many of their own actions electronically, without the need for assistance from a human agent. Through the self-service portal, people can process online payments, access details about their rental contract, submit maintenance requests and more. Not only is this more convenient for them, but it’s also good for your busy staff. Of course, not everyone will be willing to jump onboard right off the bat. Here are four things you can do to gently persuade them to give the portal a try.
Successful companies solve problems. They do this by employing leaders who are capable of making smart decisions, coming up with innovative ideas and overcoming obstacles that are standing in their way. How skilled are you at problem-solving? Do you have what it takes to drive your property management business forward competitively? Are you doing enough to keep your employees, customers and stakeholders happy? If you could use a little help in this area, as many of us could, here are a few critical skills to focus on developing.
Is your property management team dangerously close to burnout? According to the Harvard Business Review, employees that regularly take breaks and time off have 30 percent more focus than their colleagues. Furthermore, workers who feel supported by their managers in this area are nearly 100 percent more loyal.
Like it or not, the world of work is changing. The property management office of tomorrow will be vastly different than what we know today. To prepare for these impending changes, companies of every size and industry must take the appropriate steps now to future-proof their businesses so that when the time comes, adaptability will be easier and less disruptive. That being said, here are five ways you can help keep your company ahead of the wave.
Is collaboration really that important? Well, according to one recent study, 86 percent of executives and employees blame lack of collaboration and/or ineffective communication for workplace failures. The reason collaboration is so impactful is because it facilitates knowledge sharing, which leads to innovation. In a highly saturated field like property management, this innovation can help position your company ahead of the competition.
Being an effective leader isn’t always something that comes naturally. In many cases, it requires hard work and the willingness to learn, adapt and evolve. The goal is to identify the property management leadership style that best suits yourself as well as your team, and this process may take a little bit of trial and error – especially if you are new to your role.