When choosing leaders for your property management firm, intelligence is a critical factor. It’s important to note, however, that there are a few different kinds of intelligence. For the sake of this article, we are referring to emotional intelligence, sometimes called EQ for short. Having leaders with strong EQ can improve the happiness and productivity of your employees, which can ultimately impact your company’s bottom line. Let’s take a closer look at exactly what emotional intelligence is, why it matters and four ways to spot leaders who have what it takes.
What is EQ?
In simplest of terms, emotional intelligence refers to one’s ability to deal with emotions – both their own as well as those experienced by others around them. From a leadership perspective, EQ is the ability to recognize, understand and maintain control over your own emotions and to help others do the same.
Like it or not, we are all human, which means we all have feelings. Those feelings can’t always be left at the door when we arrive at the office. So, we have to learn to manage them in a way that is positive and productive. Leaders with strong EQ can help facilitate this, which is good for everyone – including your property management company as a whole.
Four Characteristics of EQ in Leadership
Having a naturally positive outlook on things can do wonders in the way of motivating others and keeping them focused, especially during challenging times at work. Optimistic leaders are able to see the big picture, regardless of current circumstances, and maintain a positive outlook. They’re also able to encourage team members to view things from different perspectives or approach problems from other angles to develop creative solutions.
The property management industry is ever-evolving. Being able to roll with the punches and quickly adapt to the changes that are occurring around them is a sure sign of an emotionally intelligent leader. Strong leaders must be able to react and respond to new information and manage expectations in a way that is both compassionate and diplomatic. They recognize and help others to understand that while change is difficult, it’s a necessary part of growth.
Conflicts and disagreements arise in every workplace, and your property management office is no exception. Leaders with a high EQ are able moderate this conflict effectively and with discretion. They encourage open, honest communication and provide guidance for positive, productive resolution, making sure everyone feels supported, respected and heard throughout the process.
The fourth characteristic of an emotionally intelligent leader, but perhaps the most important, is empathy. That is, the ability to put themselves in someone else’s shoes and see things from the other person’s perspective. This is, perhaps, the key to EQ. Leaders should be able to identify, understand (to the best of their ability) and acknowledge the feelings of others. More importantly, they should be able to respond in a way that makes people feel heard and understood.
These are just four of the many examples of EQ, but they represent some of the most critical characteristics of good leadership. Focusing on individuals who possess these traits and helping to develop and cultivate those attributes can ultimate improve how your property management company performs over time.