Successful companies solve problems. They do this by employing leaders who are capable of making smart decisions, coming up with innovative ideas and overcoming obstacles that are standing in their way. How skilled are you at problem-solving? Do you have what it takes to drive your property management business forward competitively? Are you doing enough to keep your employees, customers and stakeholders happy? If you could use a little help in this area, as many of us could, here are a few critical skills to focus on developing.
Get to the root of the problem
You can’t begin to solve business issues unless and until you truly understand the heart of the underlying problem. Don’t just take things at face value. Be willing to dig deeper. For instance, the overarching issue at hand may be a dip in sales, but the actual cause of that decline could be that you’re marketing your property management services to the wrong audience. Only when you uncover the root of the problem will you be able to effectively address and resolve it.
Embrace your ignorance
If you’ve been in the property management industry for many years, you’ve probably amassed a good amount of knowledge and experience. That doesn’t necessarily mean that you know everything there is to know about the industry. Good problem solvers are not afraid to admit when they don’t have all the answers readily available to them. Be willing to step out of your comfort zone and seek answers as needed.
Don’t be an island
As a business leader, people look to you for guidance. As such, it can be easy to fall into the habit of thinking that any problem that comes across your desk is something you must solely solve on your own. In reality, effective problem-solving takes collaboration. When you tap into other resources, you’ll be able to view the problem at hand from different perspectives and angles, many of which you may never have thought of on your own.
Avoid overcomplicating things
Not every problem your property management company experiences will have to have a long, drawn out and complex solution. Many issues can easily be solved with a few simple changes. Approach each situation from a granular standpoint and see if there is an easier way to reach a resolution. This will save both time and money for your company.
Make fact-based decisions
Oftentimes when a team gets together to hash out a problem, the proposed resolution is reached by opinion or overall consensus. The issue with this approach is that it’s subjective, which means it’s not always based on solid, proven business facts. It’s ok to brainstorm and come up with innovative ideas, but make sure that the final decisions you make are backed by real data.
Developing excellent problem-solving skills is beneficial, both to your professional career as well as to the success of your property management company. Thankfully, with the right attitude and a willingness to learn and grow, these critical business skills can be developed by anyone.
What advice would you give other property management industry leaders for improving their ability to resolve issues at work? Please share your thoughts in the comments below.