Strong leadership is crucial to a high-performing, happy property management team. The problem is, the longer a person holds a position of leadership, the more at risk they become of losing touch with their direct reports. Being able to periodically take a few steps back, introspect and identify the signs can help you avoid a career derailment and get you back on track. Below are three signs to watch for that might indicate it’s time for a shakeup.
Lack of clear direction
Just because you developed a vision way back when doesn’t mean you’re all still on the right path. In fact, in order for a vision to truly be effective, it must be flexible enough to adapt and evolve (and you must be willing to do so as well.) If you’ve veered off course, it’s not too late to turn things around, but you must be willing to roll up your sleeves and make changes whenever and wherever necessary. Otherwise, don’t expect your team to buy-in.
Not delivering on customer promises
You may have plenty of paying customers, but how many of them are happy enough to stay? Property management is a competitive field. If you as a leader aren’t delivering on your promises, not only will you lose business as a result, but you’ll likely lose the loyalty and respect of your employees as well. Make client delight so important that it’s a part of everyone’s rewards and recognition strategy. It’ll pay tremendous dividends as a result.
Not inspiring others to improve
It’s been said time and time again, but it’s so important that it’s worth repeating: good leaders don’t just manage. They inspire. And through that inspiration, everyone on the team is challenged to elevate their game. Such an environment is necessary for outperforming other property management companies. Problems arise, however, when leadership begins to slack and fails to deliver on that inspiration. A good way to get back on track is to focus less on measuring and more on meaning.
When it comes to effectively leadership, stagnation is a killer of progress. To be successful, you must always be willing to learn, change and grow. If any of the above look familiar to you, it may be time for some personal development. Doing so will make you a better leader and, as a result, put your property management company in a much better position for future success.