Toxic employees can drain all of the productivity out of even the strongest organization. Not only do they cause headaches for their managers and coworkers, but they can also make your customers unhappy, which could potentially impact your bottom line. The answer may seem pretty straightforward: just fire them. The problem is, many employees who exhibit toxic behaviors also happen to be extremely talented and have the potential to be a huge asset to their employer.
Keeping customers satisfied is a given. Providing an amazing customer experience, on the other hand, is what will help make your property management company stand out from the competition. So what’s the secret? While there’s no magic formula for success, there are certain practices you can employ that will improve how your clientele feel about working with you (and in turn, increase the likelihood of getting some decent word-of-mouth referrals as well). Let’s take a look.
Your website is the virtual front door of your business and often the very first impression prospective clients will get of your property management company. The problem is, the content contained within probably doesn’t change too much, and since SEO is based largely on fresh, relevant content, having a blog that you can update frequently is essential. In fact, your blog is what will draw people in and hopefully keep them coming back for more.
Do you engage in partner marketing? Partnering with other trusted businesses in your area can be incredibly beneficial for a number of reasons, including increased property management brand awareness through community involvement. Whether you’re already taking advantage of these types of connections or you’re new to the concept, here are a few tips to help you get the most of your partnership marketing relationships.
Did you know that only 13 percent of employees worldwide say they are engaged at work? That’s a real problem, especially considering that highly engaged organizations see an average of 10 percent higher customer satisfaction ratings and 20 percent higher sales. In other words, how engaged your workforce is can have a direct and powerful impact on your property management company’s bottom line. To prevent your firm from becoming another statistic, here are five things you can start doing today that will help keep your team engaged and loyal.
Most property managers know that the secret to success lies not in sitting behind a desk all day, but rather hitting the pavement and making their presence known with clients and tenants. Being out in the field used to be challenging, but thanks to today’s technology, it’s now possible for entire companies to be run remotely. Whether you’re looking to transition your entire office from physical to virtual or just need some help juggling a handful of remote employees, here are a few secrets to a smooth operation.
With the start of 2018 upon us, now is a great time to start thinking about what your strategy will be for the coming months. As you’re already well aware, marketing comes in a wide variety of options and not every approach will yield the kind of results you’re after. If you’re in the process of developing your property management marketing plan for next year, here are a few important things to keep in mind.
There are a lot of schools of thought out there regarding how to best leverage social media for marketing a business. In fact, sifting through the countless advice pieces and professional recommendations can seem overwhelming in and of itself. Wouldn’t it be nice to cut through all the fluff and get down to the nitty gritty of how to maximize social media for your property management company? To follow are the four C’s of social media that will help you do just that – generating more brand awareness, boosting client engagement, improving your online reputation and building trust.
One of the most important roles of a property management leader is to track and manage employee performance. But a lot more goes into this process than many realize. It’s not just about making sure their day to day work duties are completed. It’s about setting real, actionable goals and objectives that align with your company’s overarching mission. Developing, implementing and tracking key performance indicators for each individual and team can help ensure that everyone is working toward the same end-goal.
As a leader in your property management company, it’s your job to help bring out the very best in others. Part of that involves delivering feedback on current and past performance – a task that many place on their list of least enjoyable things to do. With the right approach, however, giving thoughtful feedback (even negative) can become second nature and a positive, productive part of your job. If you could use a little guidance in this area, here are a few expert tips to keep in mind.