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Jessica Galeano

Jessica Galeano
As INFO-Tracker’s Customer Experience Manager, I oversee non-technical inquiries from the initial point of contact through to resolution to the client’s satisfaction. I also act as liaison when needed, between customers and Netintegrity’s development and professional services teams, ensuring that the lines of communication remain open at all times.

Recent Posts

4 Tips for the Modern-Day Property Manager: How to Do More with Less

Posted by Jessica Galeano on Aug 28, 2018 6:00:00 AM
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Topics: Property Management, Tips

5 Ways Technology is Changing Commercial Property Management

Posted by Jessica Galeano on Jul 26, 2018 6:00:00 AM

When the topic of technological advancement arises, commercial property management isn’t typically the first thing that comes to mind. Slowly, but surely, however that is changing. In fact, more and more property managers are turning to automated processes and streamlined systems to improve operations and their bottom line. Let’s take a closer look at several ways, both large and small, that commercial property management firms are leveraging technology to their advantage.

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Topics: Technology, Property Management

5 Ways to Boost Employee Satisfaction without Giving Raises

Posted by Jessica Galeano on Jul 10, 2018 6:00:00 AM

It’s a common misconception that salary is at the root of employee satisfaction. Naturally, many managers believe that the more money they offer to a worker, the happier and more loyal they’ll become. In reality, it’s typically things like work environment, peers, culture and leadership that drive satisfaction. If you’re looking for ways to improve morale within your property management company, here are five non-monetary things you can do.

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Topics: Property Management, Communication, Business Growth

4 Tips to Curb the Revolving Door in Your Property Management Company

Posted by Jessica Galeano on Jul 3, 2018 6:00:00 AM

Employee turnover is a part of doing business, but it comes at a cost. And if it’s happening too much, you’re losing much more than just time and money. The process of recruiting, hiring and training new employees can seriously hinder the productivity of your entire property management company. Whether you’ve struggled in this area or you’re just looking to be more proactive about employee retention, here are four strategies that will help you keep your team happy and engaged.

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Topics: Property Management, Customer Service, Business Growth

4 Hot HOA Trends to Watch for in 2018

Posted by Jessica Galeano on Jun 26, 2018 6:00:00 AM

The year is in full swing and we’ve already seen a number of changes occur in the property management industry, with more inevitably to come. One area that is poised to see significant evolution is that of home owners associations. Being aware of what’s new and exciting in the HOA world can help you better respond and position your company for a strong, profitable future. Here are four main HOA trends to watch for over the coming months.

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Topics: Productivity, Property Management

How to Adapt Your Leadership in a World of Hyper-Change

Posted by Jessica Galeano on Jun 19, 2018 6:00:00 AM

Ever wish you had a GPS to help you navigate the rapidly evolving business realm? That way you’d know that every turn you took, every decision you made and every direction you headed would be correct. Unfortunately, it’s not this easy. In fact, without a navigational tool, finding your way in a world that is ever-changing can seem like a never-ending battle. Today’s property management leaders must develop and routinely re-calibrate their own internal compasses to help guide their decisions and enable them to keep their teams moving in the right direction.

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Topics: Property Management, Customer Service, Business Growth

4 Ways Successful Property Management Companies are Finding Top Talent

Posted by Jessica Galeano on Jun 12, 2018 6:00:00 AM

Building a team of qualified, dynamic and motivated individuals isn’t exactly an easy feat. In fact, hiring can be a huge challenge, particularly in the property management industry. Yet there are plenty of big players that have done an amazing job at snagging top talent. So, what’s their secret? The good news is, you don’t have to reinvent the wheel. You just have to follow their lead. Here are four ways you can get the best and the brightest to join your property management company.

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Topics: Property Management, Branding, Business Growth

5 Reasons You Should Invest in HOA Management Software

Posted by Jessica Galeano on Jun 5, 2018 6:00:00 AM

As a leader in an HOA community, it can be challenging to determine which investments are worth the time and money. The last thing you want to do is allocate residents’ funds in a way that produces little return and wastes your precious time on top of it. One decision you may face is whether or not HOA management software is worth the output of money as well as the time it will take to learn the program. Here are a few important things to keep in mind.

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Topics: Technology, Property Management

5 Marketing Mistakes to Avoid in 2018

Posted by Jessica Galeano on May 29, 2018 6:00:00 AM

Today’s marketing landscape is becoming more diverse by the day, with new strategies and innovative ideas springing up in a variety of areas. In order for your property management company to stay relevant, you must audit your marketing practices every so often. Doing so helps you to identify what’s working and what might be a waste of time, money and resources. To get you started, we’ve uncovered five common marketing mistakes that many businesses are making. If any of them look familiar, it’s time to make some changes. Let’s take a look.

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Topics: Property Management, Customer Service, Social Media, Business Growth

5 Characteristics of a Culture That Breeds Innovation

Posted by Jessica Galeano on May 22, 2018 6:00:00 AM

The property management industry isn’t new, but that doesn’t mean there aren’t still plenty of fresh, new and breakthrough ideas to be shared. In fact, given the intense competition in our field, the ability to think outside the box, push the envelope and carve new pathways is what will ultimately place your company a step ahead of the rest. But if you want a business where innovation thrives, you must intentionally work to create the right environment. Here’s how.

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Topics: Property Management, Customer Service, Communication, Business Growth

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