Property management can be a very rewarding and profitable career. It can also be chaotic. Between fielding phone calls and responding to emails, processing applications, scheduling maintenance, following up with clients and the million other things you’ve got on your plate, chances are you’re feeling exhausted by the end of each day. Over time, this can lead to dissatisfaction and unhappiness, which can spill over to your clients and colleagues.
If you can relate to this, you’re not alone. More importantly, there’s a light at the end of the tunnel. We’ve highlighted six key strategies that you can implement that will help you stop chasing your tail and putting out fires and allow you to enjoy a satisfying, happy work life. Let’s take a look.
Ok, we don’t mean this literally, of course. But with property management software, you can essentially lean on automation to do all of your manual, repetitive tasks. It’ll also help you stay on top of important things, like scheduling routine maintenance and processing repair requests. And thanks to the cloud, software will let you access the information you need from anywhere.
Keep your finger on the pulse of your clients
The happier your clients are, the easier your job will become. With the right software solution, you can be more proactive about keeping your properties up and running smoothly. And since fewer errors will be made (and fewer things will fall through the cracks), your clients will be singing your praises instead of calling to complain.
Arm your team
If you are in a leadership role, you’ve not only got to worry about keeping your clients satisfied, but also your employees as well. Making sure your team is armed with the tools, equipment and technology they need in order to do their jobs most effectively can reduce frustration and instead breed empowerment, confidence and creativity. A happy, productive team will drive your property management company forward toward even greater success (and you’ll enjoy a more peaceful work environment).
Stay a step ahead
Repairs are part and parcel of being in the property management business, but they don’t have to be a source of anxiety and frustration – for you or your clients. The key is to be proactive by leveraging software to manage preventative maintenance. By doing this, you can ward of potential issues before they have the chance to develop into full-blown problems, which is better for everyone.
Make communication a priority
The more open and forthcoming you are with everyone the smoother your business will operate. Stay in touch and be available for when your clients need you. Always follow up in a timely manner and be honest. Use an online portal and other tools, like social media, to get messages out and keep everyone on the same page. Make sure your team members understand what’s expected of them. Provide ongoing feedback (good and bad). The more informed people are, the happier they’ll be, which will make your job infinitely easier.
Compliance plays a big role in property management, so make sure you’ve got the steps in place to keep your company in line and on the right side of the law. Once again, software can help by automating the process of collecting, prioritizing and storing key information and keeping you notified of things like missing data and upcoming expiration dates. Take advantage of this to help manage and mitigate risk before a headache arises.
Success in the property management industry doesn’t just come with having a full portfolio or a winning team. It takes hard work, determination and the willingness to us the power of technology to your advantage. All of these things will help make you happier, healthier and more productive, which will in turn, lead to sustainable, long-term success.