One trait that top employers have in common is that the people who work there trust and enthusiastically follow their leaders. They are happy and engaged. And the research is unequivocal. When employees are happy and engaged, the whole business benefits. To get there, you need leaders in place who are strong, trustworthy and human-centered. Not sure how to identify these traits? Here are five specific things to look for.
They ask for (and accept) help.
Smart leaders – and ones who inspire others to greatness – understand that they don’t have to go at it alone. They lean on others and value their strengths to help turn their ideas into reality and reality into success. Great leaders assemble and rely on teams of great individuals. And when employees feel appreciated and respected, they respond by giving 110% of themselves. In other words, everyone wins.
They are astonishingly transparent.
When people feel they aren’t being told the whole truth or that something is being kept from them, they cannot fully trust. And without trust, you won’t have the retention and commitment you need to help your property management company compete. Employees appreciate it when their leaders are open and candid about every aspect of the business. Don’t hide numbers or your intent. Remember – people need to see the bad along with the good in order to determine what direction to head in.
They practice active listening.
Leadership and listening go hand in hand. But that means more than just listening for the sake of listening. Legendary leader Teddy Roosevelt once said, “Nobody cares how much you know until they know how much you care.” As a leader, you can demonstrate how much you care by engaging in active listening – that is, looking deeper than words to read tone of voice, body language, etc. Invite ideas, input and opinions and put them into action. This will create an environment that’s driven by solutions rather than problems.
They are inclusive.
If you want your property management company to truly thrive, you need leaders that will put people first. You want to create an environment where everyone feels safe, accepted for who they are and included in all aspects of the business. When everyone who works within your company feels included and cared for, both at work as well as away from the office, they will respond with fierce loyalty.
They connect employees and clients on a deeper level.
Your property management organization wouldn’t be operable without a solid base of customers. Highly effective leaders find a way to connect the customer-centric with the employee-centric and create a wholly people-focused environment. They encourage all employees at every level to have conversations with clients to help spur new ideas for improving service. When every employee has the opportunity to value the customer, the company will be able to meet their needs on a much deeper level.
If you want your property management firm to achieve sustained success, you have to start at the top. By placing individuals with the above traits into leadership positions, your entire staff will become more engaged, which will in turn lead to greater retention and better longevity.
Did we miss anything? What leadership traits do you believe employees value? Tell us your thoughts in the comments section below.