Netintegrity Blog

7 Ways to Create Exceptional Customer Experiences in Property Management

Today’s property management leaders know that in order to stay ahead of the pack, they must strive beyond simply providing good customer service, to deliver exceptional customer experiences. The key difference between the two is that customer experience reaches past the basics of what’s expected, to create an emotional connection with people and exceed their expectations.

Here are 7 effective ways to do just that:

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Tagged Blog,, Property Management,, Customer Service,

4 Ways to Effectively Manage Virtual Property Management Teams

Thanks to many technological breakthroughs, including introduction and widespread adoption of the cloud, today’s workplace is no longer confined to brick-and-mortar offices. Now, business leaders are able to tap into a global talent pool that can help drive their property management companies forward at an incredibly affordable rate.

Yet along with these great benefits come some significant challenges, particularly when it comes to effectively managing employees that are spread out across the state, country and sometimes even the world. To follow are 4 guidelines that will help streamline the entire process.

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Tagged Productivity,, Blog,, Property Management,, Communication,

Using Instagram for Property Management Leads

Did you know that an estimated 500 million people use the photo sharing social application Instagram monthly and 300 million use it every single day? Imagine if you were able to reach even just a small portion of those active users for your property management business? The good news is Instagram is actually a great tool that can easily be leveraged by PM professionals with excellent results. Need some guidance? Let’s take a look at how you can start leveraging Instagram as part of your social media marketing strategy.

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Tagged Blog,, Property Management,, Tips,, Marketing,, Branding,, Social Media,

How to Ensure Fast and Reliable Internet Connection in Your Property Management Office

No matter where your property management firm currently sits on the technology curve, these days a fast and reliable internet connection is critical to your day-to-day business operations.

At the very least, your employees likely use the Internet for work-related research and access to online resources, while a number of property management companies rely heavily on the Internet to run their cloud-based ERP systems and customer service portals.

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Tagged Productivity,, Blog,, Technology,, Property Management,, Tips,

How Effective Property Management Leaders Deal with Difficult Decisions

As a leader in any capacity, having to make difficult decisions is inevitable. The pressures associated with these types of choices only increase as one climbs the corporate ladder. You may be able to blaze through the majority of your day-to-day decisions without batting an eye, but you will also occasionally encounter situations that aren’t nearly as cut-and-dry. Being able to navigate these difficult waters with poise and confidence is what defines strong, effective leaders.

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Tagged Productivity,, Blog,, Property Management,, Tips,

5 Traffic-Driving Tips for Your Property Management Content

Crafting the most compelling copy in the world won’t do your property management company any good if nobody is actually seeing it. The goal is to develop content that is relevant, optimized and valuable to your target audience. This type of content is what will ultimately drive more traffic to your website, which will hopefully lead to more business for your company. If you’re struggling to crack the code on traffic-driving content, here are 5 things that just might help you turn things around.

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Tagged Blog,, Property Management,, Tips,, Marketing,, Branding,, Social Media,

How to Effectively Address Building Security in Property Management

The subject of building security in property management applies to both the central management office, as well as the individual properties within your portfolio, as you want to protect your residents and building assets, as well as the equipment and historical data that resides in your management office.

Businesses have been safe-guarding their valuable information, equipment and human resources for quite some time with locks, alarm systems and surveillance cameras. However, the internet of things has infiltrated this area too, providing sophisticated features that offer outstanding user convenience and enhanced security.

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Tagged Blog,, Technology,, Property Management,, Tips,

Creating a Distraction-Free Workplace in Property Management

If you think minor distractions at work are no big deal, think again. In fact, one recent study indicates that employees waste an average of 60 hours each month thanks to things like checking email, chatting with coworkers and surfing the web. Why so much? Well, for one thing, it can take around 25 minutes to return to the original task following an interruption. That means that if your employees take just 30 seconds to check their Facebook accounts, it actually results in 25 minutes and 30 seconds of unproductivity. Can you really afford that?

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Tagged Productivity,, Blog,, Property Management,, Tips,

How to Use Email Marketing to Drive Social Engagement for Your Property Management Firm

We’ve talked plenty of times about the importance of social media and email marketing in establishing brand recognition and gathering more qualified leads. But what about combining the two? What if you could apply all of the time and effort you’re investing in crafting compelling emails to further drive your social engagement with your property management clients and reach even more prospects? With the right strategy in place, you can. Here’s how.

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Tagged Blog,, Property Management,, Tips,, Marketing,, Social Media,

Spotlight on Cyber Security in Your Property Management Offices

The risk of cyber attacks ranging from stealing information to spreading malicious viruses, is something that the business world has been dealing with for a number of decades now. Even the largest, most well-known companies that have an abundance of resources on hand are not immune, as breaches in security and the theft of their customers' data frequently make news headlines. For that reason most organizations already have protective measures in place such as firewalls, anti-virus software and the use of passwords to restrict access to authorized personnel.

Think your business is too small for cyber criminals to bother with? 71 % of cyber-attacks occur at businesses with fewer than 100 employees.

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Tagged Blog,, Technology,, Property Management,